CORRECTION: JUNE 14, 2010
DEPARTMENT OF LABOR
Employment and Training Administration

TA-W-73,506

ALLSTATE INSURANCE COMPANY
ALLSTATE FINANCIAL CUSTOMER SERVICE – ANNUITY SERVICES
INCLUDING ON-SITE LEASED WORKERS FROM KELLY SERVICES AND EXL
LINCOLN, NEBRASKA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended (“Act”), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers’ firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers’ firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers’ firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers’ firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers’ firm.




III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers’
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on February 18, 2010 on behalf of workers of Allstate
Insurance Company, Allstate Financial Customer Service –
Annuity Services, Lincoln, Nebraska (Allstate). The worker
group includes on-site leased workers from Kelly Services and
EXL. The workers are engaged in activities related to the
provision of call center services.
The investigation revealed that workers of Allstate who are
engaged in activities related to the provision of call center
services meet the criteria for certification.
Criterion I has been met because a significant number or
proportion of the workers have been totally or partially
separated or threatened with separation.
Criterion II has been satisfied because the workers’ firm
has shifted to India the provision of services like or
directly competitive with the services provided by the
workers.
Criterion III has been met because the shift of call
center services to a foreign country by Allstate contributed
importantly to worker group separations at the subject firm.

Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Allstate Insurance
Company, Allstate Financial Customer Service – Annuity
Services, Lincoln, Nebraska, including on-site leased workers
from Kelly Services and EXL, who are engaged in activities
related to the provision of call center services meet the
worker group certification criteria under Section 222(a) of the
Act, 19 U.S.C. § 2272(a). In accordance with Section 223 of the
Act, 19 U.S.C. § 2273, I make the following certification:
“All workers of Allstate Insurance Company, Allstate
Financial Customer Service – Annuity Services, Lincoln,
Nebraska, including on-site leased workers from Kelly
Services and EXL, who became totally or partially separated
from employment on or after February 11, 2009, through two
years from the date of certification, and all workers in
the group threatened with total or partial separation from
employment on date of certification through two years from
the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended.”
Signed in Washington, D.C., this 7th day of May, 2010



______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Division of
Trade Adjustment Assistance