DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-73,470

SYKES ENTERPRISES, INCORPORATED
MILTON-FREEWATER, OREGON

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a Firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
(1) a significant number or proportion of the workers in such
workers' firm have become totally or partially separated, or
are threatened to become totally or partially separated; and

(2)(A)(i) the sales or production, or both, of such firm have
decreased absolutely; and

(ii)(I) imports of articles or services like or directly
competitive with articles produced or services supplied by
such firm have increased; and

(iii) the increase in imports described in clause (ii)
contributed importantly to such workers' separation or
threat of separation and to the decline in the sales or
production of such firm.

The investigation was initiated in response to a petition
filed on February 15, 2010 by the Community Action Program of
East Central Oregon (CAPECO) on behalf of workers of Sykes
Enterprises, Incorporated, Milton-Freewater, Oregon (Sykes).
The workers are engaged in activities related to customer
management solutions and services.
The investigation revealed that workers of Sykes who are
engaged in activities related to customer management solutions
and services meet the criteria for certification.
Section 222(a)(1) has been met because a significant
number or proportion of the workers at Sykes have become totally
or partially separated.
Section 222(a)(2)(A)(i) has been met because the sales of
customer management solutions and services by Sykes have
decreased absolutely during the relevant period.
Section 222(a)(2)(A)(ii) has been met because imports of
articles or services like or directly competitive with
customer management solutions and services by Sykes have
increased. Specifically, a customer of Sykes has increased
imports of services like or directly competitive with customer
management solutions and services.
Finally, Section 222(a)(2)(A)(iii) has been met because
the increased imports of customer management solutions and
services by a customer of Sykes contributed importantly to the
worker group separations and sales declines at Sykes.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Sykes Enterprises,
Incorporated, Milton-Freewater, Oregon, who are engaged in
activities related to customer management solutions and
services meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance
with Section 223 of the Act, 19 U.S.C. § 2273, I make the
following certification:



"All workers of Sykes Enterprises, Incorporated, Milton-
Freewater, Oregon, who became totally or partially
separated from employment on or after February 5, 2009,
through two years from the date of certification, and all
workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C., this 25th day of May, 2010.

/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Division of
Trade Adjustment Assistance