DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-73,343

CONVERGYS
INTERNATIONAL MANAGEMENT GROUP
LAKE MARY, FLORIDA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on January 25, 2010 on behalf of workers of Convergys,
International Management Group, Lake Mary, Florida
(Convergys). The workers are engaged in activities related to
software billing services.
The investigation revealed that workers of Convergys who
are engaged in activities related to software billing services
meet the criteria for certification.
Criterion I has been met because a significant number or
proportion of the workers in the workers' firm have become
totally or partially separated or has been threatened with total
or partial separation.
Criterion II has been satisfied because there has been a
shift by the workers' firm to a foreign country in the supply of
services like or directly competitive with those
produced/supplied by the workers' firm.
Criterion III has been met because the shift of software
billing services to Philippines and India by Convergys
contributed importantly to worker group separations at
Convergys.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Convergys,
International Management Group, Lake Mary, Florida, who are
engaged in activities related to billing software services meet
the worker group certification criteria under Section 222(a) of
the Act, 19 U.S.C. § 2272(a). In accordance with Section 223 of
the Act, 19 U.S.C. § 2273, I make the following certification:
"All workers of Convergys, International Management Group,
Lake Mary, Florida, who became totally or partially
separated from employment on or after January 19, 2009,
through two years from the date of certification, and all
workers in the group threatened with total or partial
separation from employment on date of certification through
two years from the date of certification, are eligible to
apply for adjustment assistance under Chapter 2 of Title II
of the Trade Act of 1974, as amended."
Signed in Washington, D.C., this 22nd day of April, 2010.


/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Division of
Trade Adjustment Assistance