DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-72,873

RBS CITIZENS, N.A.
BUSINESS SERVICES
INCLUDING ON-SITE LEASED WORKERS OF MANPOWER AND RANDSTAD
AND WORKERS WHOSE UNEMPLOYMENT INSURANCE (UI) WAGES
ARE REPORTED THROUGH NEXTGEN INFORMATION SERVICES, INC.
1 CITIZENS DRIVE
RIVERSIDE, RHODE ISLAND

TA-W-72,873C

RBS CITIZENS, N.A.
BUSINESS SERVICES
INCLUDING ON-SITE LEASED WORKERS OF MANPOWER AND RANDSTAD
AND WORKERS WHOSE UNEMPLOYMENT INSURANCE (UI) WAGES
ARE REPORTED THROUGH NEXTGEN INFORMATION SERVICES, INC.
20 CABOT RD.
MEDFORD, MASSACHUSETTS

TA-W-72,873G

RBS CITIZENS, N.A.
BUSINESS SERVICES
INCLUDING ON-SITE LEASED WORKERS OF MANPOWER AND RANDSTAD
AND WORKERS WHOSE UNEMPLOYMENT INSURANCE (UI) WAGES
ARE REPORTED THROUGH NEXTGEN INFORMATION SERVICES, INC.
1000 LAFAYETTE BOULEVARD
BRIDGEPORT, CONNETICUT

TA-W-72,873H

RBS CITIZENS, N.A.
BUSINESS SERVICES
INCLUDING ON-SITE LEASED WORKERS OF MANPOWER AND RANDSTAD
AND WORKERS WHOSE UNEMPLOYMENT INSURANCE (UI) WAGES
ARE REPORTED THROUGH NEXTGEN INFORMATION SERVICES, INC.
443 JEFFERSON BOULEVARD
WARWICK, RHODE ISLAND



TA-W-72,873I

RBS CITIZENS, N.A.
BUSINESS SERVICES
INCLUDING ON-SITE LEASED WORKERS OF MANPOWER AND RANDSTAD
AND WORKERS WHOSE UNEMPLOYMENT INSURANCE (UI) WAGES
ARE REPORTED THROUGH NEXTGEN INFORMATION SERVICES, INC.
480 JEFFERSON BOULEVARD
WARWICK, RHODE ISLAND

TA-W-72,873J

RBS CITIZENS, N.A.
BUSINESS SERVICES
INCLUDING ON-SITE LEASED WORKERS OF MANPOWER AND RANDSTAD
AND WORKERS WHOSE UNEMPLOYMENT INSURANCE (UI) WAGES
ARE REPORTED THROUGH NEXTGEN INFORMATION SERVICES, INC.
10561 TELEGRAPH ROAD
GLEN ALLEN, VIRGINIA

Amended Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended (“Act”), 19 U.S.C. § 2273, the Department of Labor
issued a Certification of Eligibility to Apply for Worker
Adjustment Assistance on January 21, 2010, applicable to the
workers of RBS Citizens, N.A., Business Services Division, at
multiple locations across Rhode Island, Massachusetts, Ohio,
New Jersey and Pennsylvania. The notice was published in the
Federal Register on March 5, 2010 (75 FR 10322). The notice was
amended on March 2, 2010 and July 14, 2010 to include other
facilities of the subject firm located in Bridgeport,
Connecticut, Warwick, Rhode Island, Glen Allen, Virginia,
Pittsburgh, Pennsylvania, and Manchester, New Hampshire. The
notices were published in the Federal Register on March 13, 2010
(75 FR 11921) and August 2, 2010 (75 FR 45158), respectively.
At the request of a State Agency, the Department reviewed
the certification for workers of the subject firm. The workers
are engaged in activities related to the supply of internal
administrative services.
New information shows that some workers leased from
Manpower were supplied to RBS Citizens, N.A., Business
Services Division through a contract with NextGen Information
Services, Inc., and had their wages reported through a
separate unemployment insurance (UI) tax account under the
name NextGen Information Services, Inc.
Accordingly, the Department is amending this
certification to include workers provided by NextGen
Information Services, Inc. under contract with Manpower to RBS
Citizens, N.A., Business Services Division, located in
Riverside, Rhode Island; Medford, Massachusetts; Bridgeport,
Connecticut; Warwick, Rhode Island; and Glen Allen, Virginia.
The intent of the Department’s certification is to
include all workers of the subject firm who were adversely
affected by the shift in services.


The amended notice applicable to TA-W-72,873 is hereby
issued as follows:
“All workers of RBS Citizens, N.A., Business Services
Division, including on-site leased workers of Manpower
and Randstad, and workers whose unemployment insurance
(UI) benefits are reported through NextGen Information
Services, Inc. through a contract with Manpower, 1
Citizens Drive, Riverside, Rhode Island (TA-W-72,873); 20
Cabot Road, Medford, Massachusetts (TA-W-72,873C); 1000
Lafayette Boulevard, Bridgeport, Connecticut (TA-W-
72,873G); 443 Jefferson Boulevard, Warwick, Rhode Island
(TA-W-72,873H); 480 Jefferson Boulevard, Warwick, Rhode
Island (TA-W-72,873I); and 10561 Telegraph Road, Glen
Allen, Virginia (TA-W-72,873J) who became totally or
partially separated from employment on or after November
16, 2008, through January 21, 2012, and all workers in the
group threatened with total or partial separation from
employment on the date of certification through two years
from the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended.”
Signed in Washington, D.C., this 4th day of January, 2011

/s/ Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Office of
Trade Adjustment Assistance
4510-FN-P


DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-72,873
RBS CITIZENS, N.A.
BUSINESS SERVICES
INCLUDING ON-SITE LEASED WORKERS OF MANPOWER AND RANDSTAD
1 CITIZENS DRIVE
RIVERSIDE, RHODE ISLAND

TA-W-72,873A
RBS CITIZENS, N.A.
BUSINESS SERVICES
INCLUDING ON-SITE LEASED WORKERS OF MANPOWER AND RANDSTAD
10 TRIPPS LANE
RIVERSIDE, RHODE ISLAND

TA-W-72,873B
RBS CITIZENS, N.A.
BUSINESS SERVICES
INCLUDING ON-SITE LEASED WORKERS OF MANPOWER AND RANDSTAD
100 SOCKANOSSET CROSS ROAD
CRANSTON, RHODE ISLAND

TA-W-72,873C
RBS CITIZENS, N.A.
BUSINESS SERVICES
INCLUDING ON-SITE LEASED WORKERS OF MANPOWER AND RANDSTAD
20 CABOT RD.
MEDFORD, MASSACHUSETTS

TA-W-72,873D
RBS CITIZENS, N.A.
BUSINESS SERVICES
INCLUDING ON-SITE LEASED WORKERS OF MANPOWER AND RANDSTAD
4780 HINCKLEY INDUSTRIAL PARKWAY
CLEVELAND, OHIO

TA-W-72,873E
RBS CITIZENS, N.A.
BUSINESS SERVICES
INCLUDING ON-SITE LEASED WORKERS OF MANPOWER AND RANDSTAD
499 WASHINGTON BOULEVARD
JERSEY CITY, NEW JERSEY




TA-W-72,873F
CITIZENS BANK OF PENNSYLVANIA
BUSINESS SERVICES
INCLUDING ON-SITE LEASED WORKERS OF MANPOWER AND RANDSTAD
801 MARKET STREET
PHILADELPHIA, PENNSYLVANIA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended (“Act”), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers’ firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers’ firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers’ firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers’ firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers’ firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers’
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on November 17, 2009 by a company official on behalf of
workers of RBS Citizens, N.A., Business Services Division, at
multiple locations across Rhode Island, Massachusetts, Ohio,
New Jersey and Pennsylvania. The workers are engaged in
employment related to the supply of internal administrative
services. The worker group includes on-site leased workers of
Manpower and Randstad.
The investigation revealed that workers of RBS Citizens,
N.A., Business Services Division, 1 Citizens Drive, Riverside,
Rhode Island (TA-W-72,873 and TA-W-72,873A through F), who are
engaged in employment related to the supply of internal
administrative services, meet the criteria for certification.
Criterion I has been met because a significant portion of
the workers have been separated during the relevant period.
Criterion II has been met because the firm is shifting a
portion of the supply abroad of services like or directly
competitive with the services supplied by the workers of RBS
Citizens, N.A., Business Services Division at the locations
listed above.
Criterion III has been met because the shift in internal
administrative services to India and Poland by RBS Citizens,
N.A. contributed importantly to worker separations at the
above named locations.

Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of RBS Citizens, N.A.,
Business Services Division, including on-site leased workers
of Manpower and Randstad at the following locations meet the
worker group certification criteria under Section 222(a) of the
Act, 19 U.S.C. § 2272(a). In accordance with Section 223 of the
Act, 19 U.S.C. § 2273, I make the following certification:
















“All workers of RBS Citizens, N.A., Business Services
Division, including on-site leased workers of Manpower
and Randstad, 1 Citizens Drive, Riverside, Rhode Island
(TA-W-72,873); 10 Tripps Lane, Riverside, Rhode Island
(TA-W-72,873A); 100 Sockanosset Cross Road, Cranston,
Rhode Island (TA-W-72,873B); 20 Cabot Road, Medford,
Massachusetts (TA-W-72,873C); 4780 Hinckley Industrial
Parkway, Cleveland, Ohio (TA-W-72,873D); 499 Washington
Boulevard, Jersey City, New Jersey (TA-W-72,873E);
Citizens Bank of Pennsylvania, Business Services
Division, including on-site leased workers of Manpower
and Randstad, 801 Market Street, Philadelphia,
Pennsylvania (TA-W-72,873F) who became totally or partially
separated from employment on or after November 16, 2008,
through two years from the date of certification, and all
workers in the group threatened with total or partial
separation from employment on date of certification through
two years from the date of certification, are eligible to
apply for adjustment assistance under Chapter 2 of Title II
of the Trade Act of 1974, as amended.”
Signed in Washington, D.C., this 21st day of January, 2010

/s/Richard Church
______________________________
RICHARD CHURCH
Certifying Officer, Division of
Trade Adjustment Assistance





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