Petitioner Type: Workers
Impact Date: 10/29/2008
Filed Date: 11/16/2009
Most Recent Update: 02/01/2010
Determination Date: 02/01/2010
Expiration Date: 02/01/2012
DEPARTMENT OF LABOR
Employment and Training Administration
TA-W-72,846
HEWLETT PACKARD
TECHNICAL SUPPORT CALL CENTER
INCLUDING ON-SITE LEASED WORKERS FROM
MANPOWER, VOLT, ADECCO, RADIANT SYSTEMS, AND KELLY SERVICES
BOISE, IDAHO
Amended Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance
In accordance with Section 223 of the Trade Act of 1974, as
amended (“Act”), 19 U.S.C. § 2273, the Department of Labor
issued a Certification of Eligibility to apply for Worker
Adjustment Assistance on February 1, 2010, applicable to workers
of Hewlett Packard, Technical Support Call Center, including
on-site leased workers from Manpower, Volt, and Adecco, Boise,
Idaho. The notice was published in the Federal Register March
12, 2010 (75 FR 11924).
At the request of the State Agency, the Department reviewed
the certification for workers of the subject firm. The workers
are engaged in activities related to technical support services.
The company reports that workers leased from Radiant
Systems and Kelly Services were employed on-site at the Boise,
Idaho location of Hewlett Packard, Technical Support Call
Center. The Department has determined that these workers were
sufficiently under the control of the subject firm to be
considered leased workers.
Based on these findings, the Department is amending this
certification to include workers leased from Radiant Systems
and Kelly Services working on-site at the Boise, Idaho
location of Hewlett Packard, Technical Support Call Center.
The amended notice applicable to TA-W-72,846 is hereby
issued as follows:
“All workers of Hewlett Packard, Technical Support Call
Center, including on-site leased workers from Manpower,
Volt, Adecco, Radiant Systems, and Kelly Services,
Boise, Idaho, who became totally or partially separated
from employment on or after October 29, 2008, through
February 1, 2012, and all workers in the group threatened
with total or partial separation from employment on date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended.”
Signed in Washington, D.C., this 8th day of July, 2010
/s/ Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Division of
Trade Adjustment Assistance
4510-FN-P
DEPARTMENT OF LABOR
Employment and Training Administration
TA-W-72,846
HEWLETT PACKARD
TECHNICAL SUPPORT CALL CENTER
INCLUDING ON-SITE LEASED WORKERS FROM MANPOWER, VOLT, AND
ADECCO
BOISE, IDAHO
Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance
In accordance with Section 223 of the Trade Act of 1974, as
amended (“Act”), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers’ firm
must have become totally or partially separated or be
threatened with total or partial separation.
II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:
(i)(I) there has been a shift by the workers’ firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers’ firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers’ firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers’ firm.
III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers’
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).
The investigation was initiated in response to a petition
filed on November 16, 2009 by three workers on behalf of
workers of Hewlett Packard, Technical Support Call Center,
including on-site leased workers from Manpower, Volt, and
Adecco, Boise, Idaho. The workers provide technical support
services at a telephone call center.
The investigation revealed that workers of Hewlett Packard
who are engaged in employment related to technical support
services meet the criteria for certification.
Criterion I has been met because a significant number of
workers have been separated during the relevant period.
Criterion II has been satisfied because the workers’ firm
has shifted to a foreign country the supply of services like
or directly competitive with the services supplied by the
workers.
Criterion III has been met because the shift of the
technical support call services to India by Hewlett Packard
contributed importantly to worker group separations at Hewlett
Packard.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Hewlett Packard,
Technical Support Call Center, including on-site leased
workers from Manpower, Volt, and Adecco, Boise, Idaho, who are
engaged in activities related to a technical support services
meet the worker group certification criteria under Section
222(a) of the Act, 19 U.S.C. § 2272(a). In accordance with
Section 223 of the Act, 19 U.S.C. § 2273, I make the following
certification:
“All workers of Hewlett Packard, Technical Support Call
Center, including on-site leased workers from Manpower,
Volt, and Adecco, Boise, Idaho, who became totally or
partially separated from employment on or after October 29,
2008, through two years from the date of certification, and
all workers in the group threatened with total or partial
separation from employment on date of certification through
two years from the date of certification, are eligible to
apply for adjustment assistance under Chapter 2 of Title II
of the Trade Act of 1974, as amended.”
Signed in Washington, D.C., this 1st day of February, 2010
/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Division of
Trade Adjustment Assistance
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Employment and Training Administration
TA-W-72,846
HEWLETT PACKARD
TECHNICAL SUPPORT CALL CENTER
INCLUDING ON-SITE LEASED WORKERS FROM
MANPOWER, VOLT, ADECCO, RADIANT SYSTEMS, AND KELLY SERVICES
BOISE, IDAHO
Amended Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance
In accordance with Section 223 of the Trade Act of 1974, as
amended (“Act”), 19 U.S.C. § 2273, the Department of Labor
issued a Certification of Eligibility to apply for Worker
Adjustment Assistance on February 1, 2010, applicable to workers
of Hewlett Packard, Technical Support Call Center, including
on-site leased workers from Manpower, Volt, and Adecco, Boise,
Idaho. The notice was published in the Federal Register March
12, 2010 (75 FR 11924).
At the request of the State Agency, the Department reviewed
the certification for workers of the subject firm. The workers
are engaged in activities related to technical support services.
The company reports that workers leased from Radiant
Systems and Kelly Services were employed on-site at the Boise,
Idaho location of Hewlett Packard, Technical Support Call
Center. The Department has determined that these workers were
sufficiently under the control of the subject firm to be
considered leased workers.
Based on these findings, the Department is amending this
certification to include workers leased from Radiant Systems
and Kelly Services working on-site at the Boise, Idaho
location of Hewlett Packard, Technical Support Call Center.
The amended notice applicable to TA-W-72,846 is hereby
issued as follows:
“All workers of Hewlett Packard, Technical Support Call
Center, including on-site leased workers from Manpower,
Volt, Adecco, Radiant Systems, and Kelly Services,
Boise, Idaho, who became totally or partially separated
from employment on or after October 29, 2008, through
February 1, 2012, and all workers in the group threatened
with total or partial separation from employment on date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended.”
Signed in Washington, D.C., this 8th day of July, 2010
/s/ Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Division of
Trade Adjustment Assistance
4510-FN-P
DEPARTMENT OF LABOR
Employment and Training Administration
TA-W-72,846
HEWLETT PACKARD
TECHNICAL SUPPORT CALL CENTER
INCLUDING ON-SITE LEASED WORKERS FROM MANPOWER, VOLT, AND
ADECCO
BOISE, IDAHO
Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance
In accordance with Section 223 of the Trade Act of 1974, as
amended (“Act”), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers’ firm
must have become totally or partially separated or be
threatened with total or partial separation.
II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:
(i)(I) there has been a shift by the workers’ firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers’ firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers’ firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers’ firm.
III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers’
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).
The investigation was initiated in response to a petition
filed on November 16, 2009 by three workers on behalf of
workers of Hewlett Packard, Technical Support Call Center,
including on-site leased workers from Manpower, Volt, and
Adecco, Boise, Idaho. The workers provide technical support
services at a telephone call center.
The investigation revealed that workers of Hewlett Packard
who are engaged in employment related to technical support
services meet the criteria for certification.
Criterion I has been met because a significant number of
workers have been separated during the relevant period.
Criterion II has been satisfied because the workers’ firm
has shifted to a foreign country the supply of services like
or directly competitive with the services supplied by the
workers.
Criterion III has been met because the shift of the
technical support call services to India by Hewlett Packard
contributed importantly to worker group separations at Hewlett
Packard.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Hewlett Packard,
Technical Support Call Center, including on-site leased
workers from Manpower, Volt, and Adecco, Boise, Idaho, who are
engaged in activities related to a technical support services
meet the worker group certification criteria under Section
222(a) of the Act, 19 U.S.C. § 2272(a). In accordance with
Section 223 of the Act, 19 U.S.C. § 2273, I make the following
certification:
“All workers of Hewlett Packard, Technical Support Call
Center, including on-site leased workers from Manpower,
Volt, and Adecco, Boise, Idaho, who became totally or
partially separated from employment on or after October 29,
2008, through two years from the date of certification, and
all workers in the group threatened with total or partial
separation from employment on date of certification through
two years from the date of certification, are eligible to
apply for adjustment assistance under Chapter 2 of Title II
of the Trade Act of 1974, as amended.”
Signed in Washington, D.C., this 1st day of February, 2010
/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Division of
Trade Adjustment Assistance
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