DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-72,808

COMCAST
WEST DIVISION
INCLUDING ON-SITE LEASED WORKERS OF CONVERGYS, EMPLOYERS
OVERLOAD, EMPLOYMENT TRENDS, EXPRESS PERSONEL SERVICES, ALL
ABOUT PEOPLE, GALT FOUNDATION, KELLY SERVICES, ROBERT HALF,
STAFFING SERVIES, AND PROSOURCE
BEAVERTON, OREGON

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; or
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on November 9, 2009 on behalf of workers of Comcast, West
Division, Beaverton, Oregon. (Comcast) The workers provided
technical support services to residential field technicians
for internet and voice products. The worker group includes on-
site leased workers of Convergys, Employers Overload, Employment
Trends, Express Personnel Services, All About People, Galt
Foundation, Kelly Services, Robert Half, Staffing Services, and
Prosource.
The investigation revealed that workers of Comcast who are
engaged in employment related to technical support services
meet the criteria for certification.
Criterion I has been met because a significant proportion
of workers have been separated or threatened with separation
during the relevant period.
Criterion II has been satisfied because the workers' firm
has acquired from a foreign country services like or directly
competitive with the services supplied by the workers.
Criterion III has been met because the acquisition of
technical support services from the Philippines by Comcast
contributed importantly to worker group separations at the
Beaverton, Oregon facility.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Comcast, West
Division, Beaverton, Oregon, who are engaged in employment
related to technical support services, meet the worker group
certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act, 19
U.S.C. § 2273, I make the following certification:



"All workers of Comcast, West Division, including on-site
leased workers of Convergys, Employers Overload, Employment
Trends, Express Personnel Services, All About People, Galt
Foundation, Kelly Services, Robert Half, Staffing Services,
and Prosource, Beaverton, Oregon, who became totally or
partially separated from employment on or after November 5,
2008, through two years from the date of certification, and
all workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C., this 30th day of March, 2010


/s/Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Division of
Trade Adjustment Assistance