DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-72,738

KNOWLEDGE NETWORKS
PANEL RELATIONS DEPARTMENT
CRANFORD, NEW JERSEY

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on November 3, 2009 by a company official on behalf of
workers of Knowledge Networks, Panel Relations Department,
Cranford, New Jersey. The workers supply customer support
services.
The investigation revealed that workers of Knowledge
Networks who are engaged in employment related to customer
support meet the criteria for certification.
Criterion I has been met because a significant number of
workers were separated over the relevant period.
Criterion II has been satisfied because the workers' firm
is acquiring from a foreign country the supply of a service
like or directly competitive with the service supplied by the
workers.
Criterion III has been met because the acquisition of
customer support services from India by Knowledge Networks
contributed importantly to worker group separations at
Knowledge Networks.


Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Knowledge Networks,
Panel Relations Department, Cranford, New Jersey, who are
engaged in employment related to the supply of customer support
services meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance
with Section 223 of the Act, 19 U.S.C. § 2273, I make the
following certification:
"All workers of Knowledge Networks, Panel Relations
Department, Cranford, New Jersey, who became totally or
partially separated from employment on or after October 30,
2008, through two years from the date of certification, and
all workers in the group threatened with total or partial
separation from employment on date of certification through
two years from the date of certification, are eligible to
apply for adjustment assistance under Chapter 2 of Title II
of the Trade Act of 1974, as amended."
Signed in Washington, D.C., this 5th day of February, 2010

/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Division of
Trade Adjustment Assistance