DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-72,723

AMDOCS, INC.
CUSTOMER CARE AND BILLING DIVISION
INCLUDING EMPLOYEES WORKING AT LOCATIONS IN ALABAMA, CALIFORNIA,
CONNECTICUT, FLORIDA, GEORGIA, ILLINOIS, INDIANA, MICHIGAN, NEW
JERSEY, OHIO, TEXAS AND WISCONSIN
AND ON-SITE LEASED WORKERS OF IQN
CHESTERFIELD, MISSOURI

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on October 30, 2009 by three workers on behalf of workers
of Amdocs, Inc., Customer Care and Billing Division,
Chesterfield, Missouri including employees working in
locations in Alabama, California, Connecticut, Florida,
Georgia, Illinois, Indiana, Michigan, New Jersey, Ohio, Texas
and Wisconsin. The workers are engaged in employment related to
the supply of software development and customer support
services. The worker group includes on-site leased workers of
IQN.
The investigation revealed that workers of Amdocs, Inc.,
Customer Care and Billing Division who are engaged in
employment related to the supply of software development and
customer support services meet the criteria for certification.
Criterion I has been met because a significant percentage
of the workers have been separated during the relevant period.
Criterion II has been met because the firm has shifted
the supply abroad of services like or directly competitive
with the services supplied by the Customer Care and Billing
Division of Amdocs, Inc.
Criterion III has been met because the shift in services
of software development and customer support services to India
by Amdocs, Inc. contributed importantly to worker separations
at Amdocs, Inc., Customer Care and Billing Group.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Amdocs, Inc.,
Customer Care and Billing Division, Chesterfield, Missouri
including employees working in locations in Alabama,
California, Connecticut, Florida, Georgia, Illinois, Indiana,
Michigan, New Jersey, Ohio, Texas and Wisconsin and leased on-
site workers of IQN, who are engaged in employment related to
the supply of software development and customer support
services meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance
with Section 223 of the Act, 19 U.S.C. § 2273, I make the
following certification:








"All workers of Amdocs, Inc., Customer Care and Billing
Division, Chesterfield, Missouri including employees
working in locations in Alabama, California, Connecticut,
Florida, Georgia, Illinois, Indiana, Michigan, New
Jersey, Ohio, Texas and Wisconsin and leased on-site
workers of IQN who became totally or partially separated
from employment on or after October 27, 2008, through two
years from the date of certification, and all workers in
the group threatened with total or partial separation from
employment on date of certification through two years from
the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C., this 27th day of November, 2009

/s/ Richard Church

______________________________
RICHARD CHURCH
Certifying Officer, Division of
Trade Adjustment Assistance