DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-72,720

PHILIPS HEALTHCARE GLOBAL CUSTOMER SERVICE
GLOBAL CUSTOMER SERVICE (GCS)
A SUBSIDIARY OF PHILIPS ELECTRONICS
NORTH AMERICA CORPORATION
SAN JOSE, CALIFORNIA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on October 30, 2009 on behalf of workers of Philips
Healthcare Global Customer Service, Global Customer Service
(GCS), a subsidiary of Philips Electronics North America
Corporation, San Jose, California (Philips San Jose). The
workers provide global customer service, including training to
field service engineers, creating software applications for
field service engineers to conduct remote servicing of their
customers' medical equipment, and providing service parts
supply chain solutions (global customer service).
The investigation revealed that workers of Philips San Jose
who are engaged in employment related to global customer
service meet the criteria for certification.
Criterion I has been met because a significant proportion
of the workers in the workers' firm have become totally or
partially separated during the relevant period.
Criterion II has been satisfied because the workers' firm
has shifted to a foreign country the supply of a service like
or directly competitive with the service supplied by the
workers.
Criterion III has been met because the acquisition of
global customer service from India by Philips San Jose
contributed importantly to worker group separations at Philips
San Jose.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Philips Healthcare
Global Customer Service, Global Customer Service (GCS), a
subsidiary of Philips Electronics North America Corporation,
San Jose, California, who are engaged in employment related to
global customer service meet the worker group certification
criteria under Section 222(a) of the Act, 19 U.S.C. § 2272(a).
In accordance with Section 223 of the Act, 19 U.S.C. § 2273, I
make the following certification:







"All workers of Philips Healthcare Global Customer
Service, Global Customer Service (GCS), a subsidiary of
Philips Electronics North America Corporation, San Jose,
California, who became totally or partially separated from
employment on or after October 28, 2008, through two years
from the date of certification, and all workers in the
group threatened with total or partial separation from
employment on date of certification through two years from
the date of certification, are eligible to apply for
adjustment assistance under Chapter 2 of Title II of the
Trade Act of 1974, as amended."
Signed in Washington, D.C., this 11th day of March, 2010.

/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Division of
Trade Adjustment Assistance