DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-72,485

CONVERGYS
CUSTOMER MANAGEMENT DIVISION
APPLETON, WISCONSIN

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a) (1) of the
Act, 19 U.S.C. § 2272(a) (1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a) (2) of
the Act, 19 U.S.C. § 2272(a) (2)) may be satisfied if
either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. See Section 222(a) (2)
(B) (ii) of the Act, 19 U.S.C. § 2272(a) (2) (B) (ii).

The investigation was initiated in response to a petition
filed on October 2, 2009 on behalf of workers of Convergys,
Customer Management Division, Appleton, Wisconsin. The workers
provided human resources, customer care and billing services.
The investigation revealed that workers of Convergys who
are engaged in employment related to human resources, customer
care and billing services meet the criteria for certification.
Criterion I has been met because a significant proportion
of the workers were separated during the relevant period.
Criterion II has been satisfied because Convergys has
shifted to a foreign country the supply of services like or
directly competitive with the services provided by the
workers.
Criterion III has been met because the shift of services
to the Philippines by Convergys contributed importantly to
worker group separations at the Appleton, Wisconsin facility.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Convergys, Customer
Management Division, Appleton, Wisconsin who are engaged in
employment related to human resources, customer care and billing
services meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance
with Section 223 of the Act, 19 U.S.C. § 2273, I make the
following certification:
"All workers of Convergys, Customer Management Division,
Appleton, Wisconsin who became totally or partially
separated from employment on or after the October 1, 2008,
through two years from the date of certification, and all
workers in the group threatened with total or partial
separation from employment on the date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C., this 7th day of January, 2010


/s/Michael W. Jaffe
______________________________
MICHAEL W. JAFFE
Certifying Officer, Division of
Trade Adjustment Assistance