DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-72,467

ADVANTA BANK CORPORATION
COLLECTIONS CALL CENTER DIVISION
DRAPER, UTAH

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on October 1, 2009 by a Utah state workforce official on
behalf of workers of Advanta Bank Corporation, Collections Call
Center Division, Draper, Utah. The workers provide collections
support services.
The investigation revealed that workers of Advanta Bank
Corp, who are engaged in employment related to collections
support services, meet the criteria for certification.
Criterion I has been met because all workers in the
worker group have been separated during the relevant period.
Criterion II has been satisfied because the workers' firm
has acquired from a foreign country services like or directly
competitive with the services supplied by the workers.
Criterion III has been met because the acquisition of
call center services from India by Advanta Bank Corp
contributed importantly to worker group separations at Advanta
Bank Corp.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Advanta Bank
Corporation Collections, Call Center Division, Draper, Utah,
who are engaged in employment related to call center
collections, meet the worker group certification criteria under
Section 222(a) of the Act, 19 U.S.C. § 2272(a). In accordance
with Section 223 of the Act, 19 U.S.C. § 2273, I make the
following certification:
"All workers of Advanta Bank Corporation, Collections Call
Center Division, Draper, Utah, who became totally or
partially separated from employment on or after September
28, 2008, through two years from the date of certification,
and all workers in the group threatened with total or
partial separation from employment on date of certification
through two years from the date of certification, are
eligible to apply for adjustment assistance under Chapter 2
of Title II of the Trade Act of 1974, as amended."
Signed in Washington, D.C., this 16th day of November, 2009


/s/Richard Church
______________________________
RICHARD CHURCH
Certifying Officer, Division of
Trade Adjustment Assistance