DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-72,100

TRG CUSTOMER SOLUTIONS
BEND, OREGON

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on August 21, 2009 by a state workforce official on
behalf of workers of TRG Customer Solutions, Bend, Oregon. The
workers are engaged in employment related to the supply of
customer service and telemarketing services. The investigation
revealed the workers are not separately identifiable by
service.
The investigation revealed that workers of TRG Customer
Solutions who are engaged in employment related to the supply
of customer service and telemarketing services meet the
criteria for certification.
Criterion I has been met because a significant number of
the workers have become separated and are threatened with
separation during the relevant period.
Criterion II has been met because the firm has shifted to
a foreign country the supply of services like or directly
competitive with the services supplied at the Bend, Oregon
facility.
Criterion III has been met because the shift in customer
service and telemarketing services to Pakistan by TRG Customer
Solutions contributed importantly to worker group separations
at the Bend, Oregon facility.


Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of TRG Customer
Solutions, Bend, Oregon who are engaged in employment related to
the supply of customer service and telemarketing services meet
the worker group certification criteria under Section 222(a) of
the Act, 19 U.S.C. § 2272(a). In accordance with Section 223 of
the Act, 19 U.S.C. § 2273, I make the following certification:
"All workers of TRG Customer Solutions, Bend, Oregon who
became totally or partially separated from employment on or
after August 20, 2008, through two years from the date of
certification, and all workers in the group threatened with
total or partial separation from employment on the date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C., this 4th day of February, 2010


/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Division of
Trade Adjustment Assistance