DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-71,907

ALLSTATE INSURANCE COMPANY
ALLSTATE SERVICE INFORMATION CENTER
INCLUDING ON-SITE LEASED WORKERS FROM KELLY SERVICES
DIAMOND BAR, CALIFORNIA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor herein
presents the results of an investigation regarding certification of
eligibility to apply for worker adjustment assistance.
The group eligibility requirements for workers of a firm under
Section 222(a) of the Act, 19 U.S.C. § 2272(a), are satisfied if
the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm must
have become totally or partially separated or be threatened
with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or supply
of services like or directly competitive with those
produced/supplied by the workers' firm; or
(i)(II) there has been an acquisition from a foreign country
by the workers' firm of articles/services that are like
or directly competitive with those produced/supplied by
the workers' firm.


III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on August 04, 2009 by a California state workforce office on
behalf of workers of Allstate Insurance Company, Allstate Service
Information Center, Diamond Bar, California (ASIC). The workers are
engaged in insurance policy processing and call center services.
The worker group includes on-site leased worker from Kelly
Services.
The investigation revealed that workers of ASIC, who are
engaged in employment related to the supply of insurance policy
processing and call center services, meet the criteria for
certification.
Criterion I has been met because a significant proportion of
workers has been separated with the closing of the information
center.
Criterion II has been met because ASIC has acquired from The
Philippines services like or directly competitive with the policy
processing and call center services supplied by the workers'
firm.
Criterion III has been met because the acquisition of policy
processing and call center services by ASIC from The Philippines
contributed importantly to worker separations at ASIC.


Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Allstate Insurance
Company, Allstate Service Information Center, Diamond Bar,
California, including on-site leased worker from Kelly Services who
are engaged in employment related to the supply of policy
processing and call center services, meet the worker group
certification criteria under Section 222(a) of the Act, 19 U.S.C. §
2272(a). In accordance with Section 223 of the Act, 19 U.S.C. §
2273, I make the following certification:
"All workers of Allstate Insurance Company, Allstate Service
Information Center, Diamond Bar, California including on-site
leased workers from Kelly Services, who became totally or
partially separated from employment on or after August 4,
2008, through two years from the date of certification, and
all workers in the group threatened with total or partial
separation from employment on date of certification through
two years from the date of certification, are eligible to
apply for adjustment assistance under Chapter 2 of Title II of
the Trade Act of 1974, as amended."
Signed in Washington, D.C., this 13th day of November, 2009.

/s/ Richard Church
______________________________
RICHARD CHURCH
Certifying Officer, Division of
Trade Adjustment Assistance