DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-71,715

CITICORP CREDIT SERVICES, INC (USA)
OPERATIONS - DELIVERY, STRATEGY AND DEVELOPMENT
GRAY, TENNESSEE

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on July 17, 2009 by three workers on behalf of workers of
Citicorp Credit Services, Inc (USA) ("Citicorp"), Operations-
Delivery, Strategy and Development, Gray, Tennessee. The
workers are engaged in activities of testing and processing of
credit cards.
The investigation revealed that workers of Citicorp who are
engaged in employment related to testing and processing of
credit cards meet the criteria for certification.
Criterion I has been met because a significant amount of
workers have been separated during the relevant period.
Criterion II has been satisfied because the workers firm
has shifted testing and processing to India.
Criterion III has been met because the shift of testing
and processing credit cards to India by Citicorp contributed
importantly to worker group separations at Citicorp.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Citicorp Credit
Services, Inc. (USA), Operations-Delivery, Strategy, and
Development, Gray, Tennessee, who are engaged in employment
related to testing and processing credit cards meet the worker
group certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act, 19
U.S.C. § 2273, I make the following certification:
"All workers of Citicorp Credit Services, Inc. (USA),
Operations-Delivery, Strategy, and Development, Gray,
Tennessee, who became totally or partially separated from
employment on or after July 7, 2008, through two years from
the date of certification, and all workers in the group
threatened with total or partial separation from employment
on date of certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C., this 2nd day of September, 2009.


/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Division of
Trade Adjustment Assistance