DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-71,637

STREAM GLOBAL SERVICES INC.
QUALITY DEPARTMENT
SERGEANT BLUFF, IOWA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor herein
presents the results of an investigation regarding certification of
eligibility to apply for worker adjustment assistance.
The group eligibility requirements for workers of a firm under
Section 222(a) of the Act, 19 U.S.C. § 2272(a), are satisfied if
the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm must
have become totally or partially separated or be threatened
with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or supply
of services like or directly competitive with those
produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign country
by the workers' firm of articles/services that are like
or directly competitive with those produced/supplied by
the workers' firm.

III. The third criterion requires that the shift/acquisition must
have contributed importantly to the workers' separation or
threat of separation. See Section 222(a)(2)(B)(ii) of the
Act, 19 U.S.C. § 2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on July 13, 2009 by a company official on behalf of workers
of Stream Global Services Inc., Quality Department, Sergeant
Bluff, Iowa (Stream Global Services). The workers are engaged in
activities related to quality assurance of customer service and
support.
The investigation revealed that workers of Stream Global
Services who are engaged in activities related to quality
assurance of customer service and support meet the criteria for
certification.
Criterion I has been met because a significant number of the
workers have become separated during the relevant period.
Criterion II has been met because the workers' firm has
shifted to a foreign country services like or directly
competitive with quality assurance of customer service and support
provided by the workers' firm.
Criterion III has been met because the shift in quality
assurance of customer service and support to the Philippines
contributed importantly to the worker group separations at the
Sergeant Bluff, Iowa facility.


Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Stream Global
Services Inc., Quality Department, Sergeant Bluff, Iowa, who
are engaged in activities related to the quality assurance of
customer service and support, meet the worker group
certification criteria under Section 222(a) of the Act, 19 U.S.C.
§ 2272(a). In accordance with Section 223 of the Act, 19 U.S.C.
§ 2273, I make the following certification:
"All workers of Stream Global Services Inc., Quality
Department, Sergeant Bluff, Iowa, engaged in activities
related to quality assurance of customer service and support,
who became totally or partially separated from employment on
or after June 15, 2008, through two years from the date of
certification, and all workers in the group threatened with
total or partial separation from employment on date of
certification through two years from the date of
certification, are eligible to apply for adjustment assistance
under Chapter 2 of Title II of the Trade Act of 1974, as
amended."
Signed in Washington, D.C., this 6th day of October, 2009.


/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Division of
Trade Adjustment Assistance