DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-71,491

TELEPERFORMANCE USA, INC.
MICROSOFT OFFICE LIVE SUPPORT
SALT LAKE CITY, UTAH


Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on June 30, 2009 on behalf of the workers of
Teleperformance USA, Inc., Microsoft Office Live Support, Salt
Lake City, Utah (Teleperformance USA, Inc.). The workers are
engaged in activities related to call center services.
The investigation revealed that workers of Teleperformance
USA, Inc., Microsoft Office Live Support, Salt Lake City, Utah
who are engaged in activities related to call center services
meet the criteria for certification.
Criterion I has been met because a significant number or
proportion of workers at the workers' firm have become totally
or partially separated.
Criterion II has been satisfied because the workers firm
has shifted to a foreign country a supply of a service like or
directly competitive with the service supplied by the workers.
Criterion III has been met because the shift of call
center services to India by Teleperformance USA, Inc.
contributed importantly to worker group separations at
Teleperformance USA, Inc.




Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Teleperformance USA,
Inc., Microsoft Office Live Support, Salt Lake City, Utah, who
are engaged in activities related to call center services meet
the worker group certification criteria under Section 222(a) of
the Act, 19 U.S.C. § 2272(a). In accordance with Section 223 of
the Act, 19 U.S.C. § 2273, I make the following certification:
"All workers of Teleperformance USA, Inc., Microsoft
Office Live Support, Salt Lake City, Utah, who became
totally or partially separated from employment on or after
June 26, 2008, through two years from the date of
certification, and all workers in the group threatened with
total or partial separation from employment on date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C., this 19th day of November 2009




/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Division of
Trade Adjustment Assistance