DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-71,395

STARTEK USA, INC.
A WHOLLY-OWNED SUBSIDIARY OF STARTEK, INC.
LYNCHBURG, VIRGINIA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on June 25, 2009, by on behalf of workers of StarTek USA,
Inc., a wholly-owned subsidiary of StarTek, Inc., Lynchburg,
Virginia (StarTek USA). The workers provide technical support
and customer care services. The workers are not separately
identifiable by service supplied.
The investigation revealed that workers of StarTek USA who
are engaged in employment related to technical support and
customer care meet the criteria for certification.
Criterion I has been met because a significant number or
proportion of workers at StarTek USA have been separated
during January through April 2009 when compared to the same
period in 2008, or are threatened with separation.
Criterion II has been met because StarTek USA has shifted
to a foreign country the supply of services like or directly
competitive with the services supplied by the workers.
Criterion III has been met because the shift of technical
support and customer care services to the Philippines by the
workers' firm contributed importantly to worker group
separations at StarTek USA;




Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of StarTek USA, Inc.,
Lynchburg, Virginia, who are engaged in employment related to
technical support and customer care, meet the worker group
certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act, 19
U.S.C. § 2273, I make the following certification:
"All workers of StarTek USA, Inc., a wholly-owned
subsidiary of StarTek, Inc., Lynchburg, Virginia, who
became totally or partially separated from employment on or
after June 24, 2008, through two years from the date of
certification, and all workers in the group threatened with
total or partial separation from employment on date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C., this 9th day of November, 2009


/s/Mel Min Amy Chen
_______________________________
DEL MIN AMY CHEN
Certifying Officer, Division of
Trade Adjustment Assistance