DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-70,679

ADVANTA BANK CORP.
CALL CENTER OPERATIONS
HORSHAM, PENNSYLVANIA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on May 28, 2009 by a company official on behalf of
workers of Advanta Bank Corp., Call Center Operations, Horsham,
Pennsylvania (Advanta Bank Corp.). The workers are customer
service representatives in a call center.
The investigation revealed that workers of Advanta Bank
Corp. who are engaged in employment related to customer
service meet the criteria for certification.
Criterion I has been met because a significant number or
proportion of workers at the firm have been separated based on
April 2009 employment levels to that of April 2008.
Criterion II has been met because the workers' firm has
acquired from a foreign country services like or directly
competitive with the services provided by the workers.
Criterion III has been met because the acquisition of
customer services by Advanta Bank Corp. from India like or
directly competitive with those services supplied by Advanta
Bank Corp. contributed importantly to worker group separations
at Advanta Bank Corp., Call Center Operations, Horsham,
Pennsylvania.



Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Advanta Bank Corp.,
Call Center Operations, Horsham, Pennsylvania, who are engaged
in employment related to customer service meet the worker group
certification criteria under Section 222(a) of the Act, 19
U.S.C. § 2272(a). In accordance with Section 223 of the Act, 19
U.S.C. § 2273, I make the following certification:
"All workers of Advanta Bank Corp., Call Center
Operations, Horsham, Pennsylvania, who became totally or
partially separated from employment on or after May 26,
2008, through two years from the date of certification, and
all workers in the group threatened with total or partial
separation from employment on date of certification through
two years from the date of certification, are eligible to
apply for adjustment assistance under Chapter 2 of Title II
of the Trade Act of 1974, as amended."

Signed in Washington, D.C., this 6th day of August, 2009.


/s/Linda G. Poole
______________________________
LINDA G. POOLE
Certifying Officer, Division of
Trade Adjustment Assistance