DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-70,674

DOLLAR GENERAL CORPORATION
EMPLOYEE RESPONSE CENTER
INCLUDING ON-SITE LEASED WORKERS FROM
KELLY SERVICES AND RANDSTAD
GOODLETTSVILLE, TENNESSEE


Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. (Set forth in Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii)).

The investigation was initiated in response to a petition
filed on May 28, 2009 on behalf of workers of Dollar General,
Employee Response Center, Goodlettsville, Tennessee. The workers
are engaged in activities related to call center services. The
workers are not separately identifiable by services.
The worker group also includes on-site leased workers from
Kelly Services and Randstad.
The investigation revealed that workers of Dollar General,
Employee Response Center, Goodlettsville, Tennessee, who are
engaged in activities related to call center services meet the
criteria for certification.
Criterion I has been met because at least 5 percent of
workers in the workers' firm have become totally or partially
separated during the relevant period.
Criterion II has been satisfied because there has been a
shift in call center services by Dollar General, Employee
Response Center, Goodlettsville, Tennessee to Canada.
Criterion III has been met because the shift in call
center services by Dollar General, Employee Response Center,
Goodlettsville, Tennessee to Canada contributed importantly to
worker group separations at Dollar General, Employee Response
Center, Goodlettsville, Tennessee.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of Dollar General,
Employee Response Center, including on-site leased workers from
Kelly Services and Randstad, Goodlettsville, Tennessee, who are
engaged in employment related to call center services, meet the
worker group certification criteria under Section 222(a) of the
Act, 19 U.S.C. § 2272(a). In accordance with Section 223 of the
Act, 19 U.S.C. § 2273, I make the following certification:


"All workers of Dollar General, Employee Response Center,
including on-site leased workers from Kelly Services and
Randstad, Goodlettsville, Tennessee, who became totally or
partially separated from employment on or after May 15,
2008, through two years from the date of certification, and
all workers in the group threatened with total or partial
separation from employment on date of certification through
two years from the date of certification, are eligible to
apply for adjustment assistance under Chapter 2 of Title II
of the Trade Act of 1974, as amended."
Signed in Washington, D.C., this 31st day of July, 2009


/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Division of
Trade Adjustment Assistance