DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-70,210

FIRST DATA CORPORATION
GLOBAL CUSTOMER SERVICE OPERATIONS
CORAL SPRINGS, FLORIDA

Certification Regarding Eligibility
To Apply for Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended ("Act"), 19 U.S.C. § 2273, the Department of Labor
herein presents the results of an investigation regarding
certification of eligibility to apply for worker adjustment
assistance.
The group eligibility requirements for workers of a firm
under Section 222(a) of the Act, 19 U.S.C. § 2272(a), are
satisfied if the following criteria are met:
I. The first criterion (set forth in Section 222(a)(1) of the
Act, 19 U.S.C. § 2272(a)(1)) requires that a significant
number or proportion of the workers in the workers' firm
must have become totally or partially separated or be
threatened with total or partial separation.

II. The second criterion (set forth in Section 222(a)(2) of the
Act, 19 U.S.C. § 2272(a)(2)) may be satisfied if either:

(i)(I) there has been a shift by the workers' firm to a
foreign country in the production of articles or
supply of services like or directly competitive with
those produced/supplied by the workers' firm; OR
(i)(II) there has been an acquisition from a foreign
country by the workers' firm of articles/services that
are like or directly competitive with those
produced/supplied by the workers' firm.

III. The third criterion requires that the shift/acquisition
must have contributed importantly to the workers'
separation or threat of separation. See Section
222(a)(2)(B)(ii) of the Act, 19 U.S.C. §
2272(a)(2)(B)(ii).

The investigation was initiated in response to a petition
filed on May 19, 2009 by a state workforce official on behalf
of workers of First Data Corporation, Global Customer Service
Operations, Coral Springs, Florida. The workers are engaged in
customer support services.
The investigation revealed that workers of First Data
Corporation who are engaged in employment related to customer
support services meet the criteria for certification.
Criterion I has been met because a significant number of
workers have been separated during the relevant time period.
Criterion II has been satisfied because the workers' firm
has shifted to foreign countries services like or directly
competitive to services supplied by the workers.
Criterion III has been met because the shift of customer
support service to the Philippines, India and Dominican
Republic by First Data Corporation contributed importantly to
worker group separations at First Data Corporation.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that workers of First Data
Corporation, Global Customer Service Operations, Coral
Springs, Florida who are engaged in employment related to
customer support services meet the worker group certification
criteria under Section 222(a) of the Act, 19 U.S.C. § 2272(a).
In accordance with Section 223 of the Act, 19 U.S.C. § 2273, I
make the following certification:
"All workers of First Data Corporation, Global Customer
Service Operations, Coral Springs, Florida, who became
totally or partially separated from employment on or after
May 18, 2008, through two years from the date of
certification, and all workers in the group threatened with
total or partial separation from employment on date of
certification through two years from the date of
certification, are eligible to apply for adjustment
assistance under Chapter 2 of Title II of the Trade Act of
1974, as amended."
Signed in Washington, D.C., this 31st day of July, 2009


/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Division of
Trade Adjustment Assistance