DEPARTMENT OF LABOR
Employment and Training Administration
TA-W-63,714

PUBLISHERS CIRCULATION FULFILLMENT
CUSTOMER CARE CENTER
A SUBSIDIARY OF PUBLISHERS CIRCULATION FULFILLMENT
WALTHAM, MASSACHUSETTS

Negative Determination Regarding Eligibility
To Apply For Worker Adjustment Assistance
And Alternative Trade Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended (19 USC 2273), the Department of Labor herein presents the
results of an investigation regarding certification of eligibility
to apply for worker adjustment assistance.
The investigation was initiated on July 21, 2008 in response
to a petition filed by a state official on behalf of workers of
Publishers Circulation Fulfillment, Customer Care Center, a
subsidiary of Publishers Circulation Fulfillment, Waltham,
Massachusetts. The workers at the subject firm provide telephone
support to customers. In particular, the workers handle customer
questions, complaints, and billing inquiries in order to improve
customer retention.
Publishers Circulation Fulfillment, Customer Care Center, a
subsidiary of Publishers Circulation Fulfillment, Waltham,
Massachusetts, does not produce an article within the meaning of
Section 222(a)(2) of the Act. In order to be considered eligible
to apply for adjustment assistance under Section 223 of the Trade
Act of 1974, the worker group seeking certification (or on whose
behalf certification is being sought) must work for a "firm" or
appropriate subdivision that produces an article and there must be
a relationship between the workers' work and the article produced
by the workers' firm or appropriate subdivision.
The workers described above do not support a firm or
appropriate subdivision that produces an article domestically and
thus the worker group cannot be considered import impacted or
affected by a shift in production of an article.
In addition, in accordance with Section 246 the Trade Act of
1974 (26 USC 2813), as amended, the Department of Labor herein
presents the results of its investigation regarding certification
of eligibility to apply for alternative trade adjustment assistance
(ATAA) for older workers.
In order for the Department to issue a certification of
eligibility to apply for ATAA, the worker group must be certified
eligible to apply for trade adjustment assistance (TAA). Since the
workers are denied eligibility to apply for TAA, the workers cannot
be certified eligible for ATAA.


Conclusion
After careful review of the facts obtained in the
investigation, I determine that all workers of Publishers
Circulation Fulfillment, Customer Care Center, a subsidiary of
Publishers Circulation Fulfillment, Waltham, Massachusetts, are
denied eligibility to apply for adjustment assistance under Section
223 of the Trade Act of 1974, and are also denied eligibility to
apply for alternative trade adjustment assistance under Section 246
of the Trade Act of 1974.
Signed in Washington, D.C., this 30th day of July 2008.



/s/Elliott S. Kushner
_____________________________
ELLIOTT S. KUSHNER
Certifying Officer, Division of
Trade Adjustment Assistance