DEPARTMENT OF LABOR
Employment and Training Administration
TA-W-63,324
AMERICALL GROUP, INC.
HOBART, INDIANA

Negative Determination Regarding Eligibility
To Apply For Worker Adjustment Assistance
And Alternative Trade Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended (19 USC 2273), the Department of Labor herein presents the
results of an investigation regarding certification of eligibility to
apply for worker adjustment assistance.
The investigation was initiated on May 7, 2008, in response to a
petition filed on behalf of workers of Americall Group, Inc., Hobart,
Indiana. The workers in Hobart provide call center services on an
outsource basis. They answer inbound customer service calls and make
outbound telesales for unaffiliated firms.
In order to be considered eligible to apply for adjustment
assistance under Section 223 of the Trade Act of 1974, the worker
group seeking certification (or on whose behalf certification is being
sought) must work for a "firm" or appropriate subdivision that
produces an article domestically and there must be a relationship
between the workers' work and the article produced by the workers'
firm or appropriate subdivision. The petitioning customer service
workers do not support a firm or appropriate subdivision that produces
an article domestically and thus the worker group cannot be considered
import impacted or affected by a shift in production of an article.
In addition, in accordance with Section 246 the Trade Act of 1974
(26 USC 2813), as amended, the Department of Labor herein presents the
results of its investigation regarding certification of eligibility to
apply for alternative trade adjustment assistance (ATAA) for older
workers.
In order for the Department to issue a certification of
eligibility to apply for ATAA, the worker group must be certified
eligible to apply for trade adjustment assistance (TAA). Since the
workers are denied eligibility to apply for TAA, the workers cannot be
certified eligible for ATAA.
Conclusion
After careful review of the facts obtained in the investigation,
I determine that all workers of Americall Group, Inc., Hobart, Indiana
are denied eligibility to apply for adjustment assistance under
Section 223 of the Trade Act of 1974, and are also denied eligibility
to apply for alternative trade adjustment assistance under Section 246
of the Trade Act of 1974.
Signed in Washington, D. C. this 2nd day of June 2008


/s/Richard Church
______________________________
RICHARD CHURCH
Certifying Officer, Division of
Trade Adjustment Assistance