DEPARTMENT OF LABOR

Employment and Training Administration

TA-W-62,215

INTUIT INC.
PROFESSIONAL TAX
CUSTOMER SERVICE GROUP
PLANO, TEXAS

Negative Determinations Regarding Eligibility
To Apply for Worker Adjustment Assistance
And Alternative Trade Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended (19 USC 2273), the Department of Labor herein presents the
results of an investigation regarding certification of eligibility
to apply for worker adjustment assistance.
The investigation was initiated on September 27, 2007, in
response to a petition filed by a company official on behalf of
workers of Intuit Inc., Professional Tax, Customer Service Group,
Plano, Texas. The petitioning worker group is engaged in call
center activities answering questions with regards to billing and
service inquiries/support for their tax software products.
The investigation revealed that Intuit Inc., Professional Tax,
Customer Service Group, Plano, Texas, does not produce an article
within the meaning of Section 222(a)(2) of the Act. In order to be
considered eligible to apply for adjustment assistance under
Section 223 of the Trade Act of 1974, the worker group seeking
certification (or on whose behalf certification is being sought)
must work for a "firm" or appropriate subdivision that produces an
article and there must be a relationship between the workers' work
and the article produced by the workers' firm or appropriate
subdivision. The workers at the subject firm that are engaged in
call center activities answering questions with regards to billing
and service inquiries/support for their tax software products do
not produce a product; though, Intuit produces an article
domestically, the subject firm workers are engaged in post-
production activities and thus the worker group can not be
considered import impacted or affected by a shift in production of
an article.
In addition, in accordance with Section 246 the Trade Act of
1974 (26 USC 2813), as amended, the Department of Labor herein
presents the results of its investigation regarding certification
of eligibility to apply for alternative trade adjustment assistance
(ATAA) for older workers.
In order for the Department to issue a certification of
eligibility to apply for ATAA, the worker group must be certified
eligible to apply for trade adjustment assistance (TAA). Since the
workers are denied eligibility to apply for TAA, the workers cannot
be certified eligible for ATAA.






Conclusion
After careful review of the facts obtained in this
investigation, I determine that all workers of Intuit Inc.,
Professional Tax, Customer Service Group, Plano, Texas, are denied
eligibility to apply for adjustment assistance under Section 223 of
the Trade Act of 1974, and are also denied eligibility to apply for
alternative trade adjustment assistance under Section 246 of the
Trade Act of 1974.
Signed at Washington, D.C. this 22nd day of October 2007

/s/Linda G. Poole
________________________
LINDA G. POOLE
Certifying Officer, Division of
Trade Adjustment Assistance