DEPARTMENT OF LABOR
Employment and Training Administration
TA-W-59,582

CONVERGYS CORPORATION
CUSTOMER MANAGEMENT GROUP
HILLSBORO, OREGON

Negative Determination Regarding Eligibility
To Apply for Worker Adjustment Assistance and
Alternative Trade Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended (19 USC 2273), the Department of Labor herein presents the
results of an investigation regarding certification of eligibility
to apply for worker adjustment assistance.
The investigation was initiated on June 16, 2006, in response
to a petition filed on behalf of workers of Convergys Corporation,
Customer Management Group, Hillsboro, Oregon. Workers of the
subject firm were engaged in customer service and dealer support
for General Motors Corporation.
The investigation found that Convergys Corporation is a
customer management services, billing services, and human resources
services provider. Convergys Corporation does not make any products
or articles of any kind in its entire corporate structure.
The investigation revealed that Convergys Corporation,
Customer Management Group, Hillsboro, Oregon, does not produce an
article within the meaning of Section 222(a)(2) of the Act. In
order to be considered eligible to apply for adjustment
assistance under Section 223 of the Trade Act of 1974, the worker
group seeking certification (or on whose behalf certification is
being sought) must work for a "firm" or appropriate subdivision
that produces an article and there must be a relationship between
the workers' work and the article produced by the workers' firm
or appropriate subdivision. The investigation revealed that
although production of an article(s) occurred within the firm or
appropriate subdivision at which the subject workers worked, the
customer service and dealer support workers described above do
not support this production. Thus the worker group can not be
considered import impacted or affected by a shift in production
of an article.
In addition, in accordance with Section 246 the Trade Act of
1974 (26 USC 2813), as amended, the Department of Labor herein
presents the results of its investigation regarding certification
of eligibility to apply for alternative trade adjustment assistance
(ATAA) for older workers.
In order for the Department to issue a certification of
eligibility to apply for ATAA, the worker group must be certified
eligible to apply for trade adjustment assistance (TAA). Since the
workers are denied eligibility to apply for TAA, the workers cannot
be certified eligible for ATAA.


Conclusion
After careful review, of the facts obtained in this
investigation, I determine that all workers of Convergys
Corporation, Customer Management Group, Hillsboro, Oregon, are
denied eligibility to apply for adjustment assistance under Section
223 of the Trade Act of 1974, and alternative trade adjustment
assistance under Section 246 of the Trade Act of 1974 as amended.
Signed in Washington, D.C., this 13th day of July, 2006.



/s/Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Division of
Trade Adjustment Assistance