DEPARTMENT OF LABOR
Employment and Training Administration
TA-W-59,553

CONVERGYS CORPORATION - CMG
TAMPA, FLORIDA

Negative Determination Regarding Eligibility
To Apply For Worker Adjustment Assistance and
Alternative Trade Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended (19 USC 2273), the Department of Labor herein presents
the results of an investigation regarding certification of
eligibility to apply for worker adjustment assistance.
The investigation was initiated on June 13, 2006 in
response to a petition filed by a company official on behalf of
workers of Convergys Corporation - CMG, Tampa, Florida. The
workers at the subject firm perform customer service and dealer
support activities.
The investigation found that Convergys Corporation is a
customer management services, billing services, and human
resources services provider. Convergys Corporation does not
make any products or articles of any kind in its entire
corporate structure.
The investigation revealed that Convergys Corporation -
CMG, Tampa, Florida, does not produce an article within the
meaning of Section 222(a)(2) of the Act. In order to be
considered eligible to apply for adjustment assistance under
Section 223 of the Trade Act of 1974, the worker group seeking
certification (or on whose behalf certification is being sought)
must work for a "firm" or appropriate subdivision that produces
an article and there must be a relationship between the workers'
work and the article produced by the workers' firm or
appropriate subdivision. The service workers described above do
not support a firm or appropriate subdivision that produces an
article domestically and thus the worker group cannot be
considered import impacted or affected by a shift in production
of an article.
In addition, in accordance with Section 246 the Trade Act
of 1974 (26 USC 2813), as amended, the Department of Labor
herein presents the results of its investigation regarding
certification of eligibility to apply for alternative trade
adjustment assistance (ATAA) for older workers.
In order for the Department to issue a certification of
eligibility to apply for ATAA, the worker group must be
certified eligible to apply for trade adjustment assistance
(TAA). Since the workers are denied eligibility to apply for
TAA, the workers cannot be certified eligible for ATAA.



Conclusion
After careful review, of the facts obtained in this
investigation, I determine that all workers of Convergys
Corporation - CMG, Tampa, Florida, are denied eligibility to
apply for adjustment assistance under Section 223 of the Trade
Act of 1974, and alternative trade adjustment assistance under
Section 246 of the Trade Act of 1974 as amended.
Signed in Washington, D.C., this 11th day of July, 2006.

/s/ Linda G. Poole
______________________________
LINDA G. POOLE
Certifying Officer, Division of
Trade Adjustment Assistance