Petitioner Type: Workers
Impact Date:
Filed Date: 10/24/2005
Most Recent Update: 11/17/2005
Determination Date: 11/17/2005
Expiration Date:
DEPARTMENT OF LABOR
Employment and Training Administration
TA-W-58,186
MICROSOFT CORPORATION
AMERICAS CUSTOMER SERVICE
CHARLOTTE, NORTH CAROLINA
Negative Determination Regarding Eligibility
To Apply For Worker Adjustment Assistance
In accordance with Section 223 of the Trade Act of 1974, as
amended (19 USC 2273), the Department of Labor herein presents
the results of an investigation regarding certification of
eligibility to apply for worker adjustment assistance.
The investigation was initiated on October 24, 2005 in
response to a petition filed on behalf of workers of Microsoft
Corporation, Americas Customer Service, Charlotte, North
Carolina. The workers were engaged in customer service
functions that triaged customers and the Microsoft Technical
Support engineer teams providing customer service and routing
assistance to Microsoft customers over a variety of media
including telephone, email and internet chat.
In order to be considered eligible to apply for adjustment
assistance under Section 223 of the Trade Act of 1974, the
worker group seeking certification (or on whose behalf
certification is being sought) must work for a "firm" or
appropriate subdivision that produces an article domestically
and there must be a relationship between the workers' work and
the article produced by the workers' firm or appropriate
subdivision. The investigation revealed that although
production of an article(s) occurred within the firm or
appropriate subdivision, the customer service described above do
not support this production. Thus, the worker group cannot be
considered import impacted or affected by a shift in production
of an article.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that all workers of Microsoft
Corporation, Americas Customer Service, Charlotte, North
Carolina are denied eligibility to apply for adjustment
assistance under Section 223 of the Trade Act of 1974.
Signed in Washington, D.C., this 17th day of November, 2005.
/s/ Linda G. Poole
______________________________
LINDA G. POOLE
Certifying Officer, Division of
Trade Adjustment Assistance
Employment and Training Administration
TA-W-58,186
MICROSOFT CORPORATION
AMERICAS CUSTOMER SERVICE
CHARLOTTE, NORTH CAROLINA
Negative Determination Regarding Eligibility
To Apply For Worker Adjustment Assistance
In accordance with Section 223 of the Trade Act of 1974, as
amended (19 USC 2273), the Department of Labor herein presents
the results of an investigation regarding certification of
eligibility to apply for worker adjustment assistance.
The investigation was initiated on October 24, 2005 in
response to a petition filed on behalf of workers of Microsoft
Corporation, Americas Customer Service, Charlotte, North
Carolina. The workers were engaged in customer service
functions that triaged customers and the Microsoft Technical
Support engineer teams providing customer service and routing
assistance to Microsoft customers over a variety of media
including telephone, email and internet chat.
In order to be considered eligible to apply for adjustment
assistance under Section 223 of the Trade Act of 1974, the
worker group seeking certification (or on whose behalf
certification is being sought) must work for a "firm" or
appropriate subdivision that produces an article domestically
and there must be a relationship between the workers' work and
the article produced by the workers' firm or appropriate
subdivision. The investigation revealed that although
production of an article(s) occurred within the firm or
appropriate subdivision, the customer service described above do
not support this production. Thus, the worker group cannot be
considered import impacted or affected by a shift in production
of an article.
Conclusion
After careful review of the facts obtained in the
investigation, I determine that all workers of Microsoft
Corporation, Americas Customer Service, Charlotte, North
Carolina are denied eligibility to apply for adjustment
assistance under Section 223 of the Trade Act of 1974.
Signed in Washington, D.C., this 17th day of November, 2005.
/s/ Linda G. Poole
______________________________
LINDA G. POOLE
Certifying Officer, Division of
Trade Adjustment Assistance