DEPARTMENT OF LABOR
Employment and Training Administration
TA-W-56,047

SITEL CORPORATION
AUGUSTA, GEORGIA

Negative Determination Regarding Eligibility
To Apply For Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended (19 USC 2273), the Department of Labor herein presents the
results of an investigation regarding certification of eligibility
to apply for worker adjustment assistance.
The investigation was initiated on November 19, 2004 in
response to a petition filed on behalf of workers of Sitel
Corporation, Augusta, Georgia. The workers performed call-center
technical-support operations for unaffiliated engineering firms.
These services involve providing telephone support to engineers
seeking assistance for technical problems, typically after
searching an online knowledge base.
The investigation revealed that Sitel Corporation, Augusta,
Georgia does not produce an article within the meaning of Section
222(a)(2) of the Act. In order to be considered eligible to apply
for adjustment assistance under Section 223 of the Trade Act of
1974, the worker group seeking certification (or on whose behalf
certification is being sought) must work for a "firm" or
appropriate subdivision that produces an article and there must be
a relationship between the workers' work and the article produced
by the workers' firm or appropriate subdivision. The workers at
the subject firm do not support a firm or appropriate subdivision
that produces an article domestically and thus the worker group can
not be considered import impacted or affected by a shift in
production of an article.
Conclusion
After careful review, I determine that all workers of Sitel
Corporation, Augusta, Georgia are denied eligibility to apply for
adjustment assistance under Section 223 of the Trade Act of 1974.
Signed in Washington, D.C., this 20th day of December 2004.

/s/ Richard Church
______________________________
RICHARD CHURCH
Certifying Officer, Division of
Trade Adjustment Assistance