DEPARTMENT OF LABOR
Employment and Training Administration
TA-W-55,295

TELETECH CUSTOMER CARE MANAGEMENT (COLORADO), INC.
A DIVISON OF TELETECH HOLDINGS, INC.
NORTH HOLLYWOOD
LOS ANGELES, CALIFORNIA

Negative Determination Regarding Eligibility
To Apply For Worker Adjustment Assistance
And Alternative Trade Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended (19 USC 2273), the Department of Labor herein presents the
results of an investigation regarding certification of eligibility
to apply for worker adjustment assistance.
The investigation was initiated on July 22, 2004 in response
to a petition filed on behalf of workers of TeleTech Customer Care
Management (Colorado), Inc., a division of TeleTech Holdings, Inc.,
North Hollywood, Los Angeles, California. The workers for the
subject firm were engaged in back office support and customer
support services for unaffiliated clients. These services were
essentially call center operations.
The investigation revealed that TeleTech Customer Care
Management (Colorado), Inc., a division of TeleTech Holdings, Inc.,
Los Angeles, California, does not produce an article within the
meaning of Section 222(a)(2) of the Act. In order to be considered
eligible to apply for adjustment assistance under Section 223 of
the Trade Act of 1974, the worker group seeking certification (or
on whose behalf certification is being sought) must work for a
"firm" or appropriate subdivision that produces an article and
there must be a relationship between the workers' work and the
article produced by the workers' firm or appropriate subdivision.
The petitioning worker group seeking certification does not support
a firm or appropriate subdivision that produces an article and thus
the worker group can not be considered import impacted or affected
by a shift in production of an article.
In addition, in accordance with Section 246 the Trade Act of
1974 (26 USC 2813), as amended, the Department of Labor herein
presents the results of its investigation regarding certification
of eligibility to apply for alternative trade adjustment assistance
(ATAA) for older workers.
In order for the Department to issue a certification of
eligibility to apply for ATAA, the worker group must be certified
eligible to apply for trade adjustment assistance (TAA). Since the
workers are denied eligibility to apply for TAA, the workers cannot
be certified eligible for ATAA.


Conclusion
After careful review, I determine that all workers of TeleTech
Customer Care Management (Colorado), Inc., a division of TeleTech
Holdings, Inc., North Hollywood, Los Angeles, California, are
denied eligibility to apply for adjustment assistance under Section
223 of the Trade Act of 1974, and are also denied eligibility to
apply for alternative trade adjustment assistance under Section 246
of the Trade Act of 1974.
Signed in Washington, D. C. this 20th day of August 2004.

/s/ Linda G. Poole
______________________________
LINDA G. POOLE
Certifying Officer, Division of
Trade Adjustment Assistance