DEPARTMENT OF LABOR
Employment and Training Administration
TA-W-54,947

HEWLETT-PACKARD COMPANY
TSG AMERICAS CUSTOMER SERVICES DELIVERY
CUSTOMER EXPERIENCE
CUSTOMER ACCESS MANAGEMENT
COLORADO SPRINGS, COLORADO

Negative Determination Regarding Eligibility
To Apply For Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended (19 USC 2273), the Department of Labor herein presents the
results of an investigation regarding certification of eligibility
to apply for worker adjustment assistance.
The investigation was initiated on May 20, 2004, in response
to a petition filed on behalf of workers of Hewlett-Packard
Company, TSG Americas Customer Services Delivery, Customer
Experience, Customer Access, Colorado Springs, Colorado. The
workers performed call center services.
In order to be considered eligible to apply for adjustment
assistance under Section 223 of the Trade Act of 1974, the worker
group seeking certification (or on whose behalf certification is
being sought) must work for a "firm" or appropriate subdivision
that produces an article domestically and there must be a
relationship between the workers' work and the article produced
by the workers' firm or appropriate subdivision. The
investigation revealed that although production of an article(s)
occurred within the firm or appropriate subdivision, the call
center workers do not support this production. Thus the worker
group can not be considered import impacted or affected by a
shift in production of an article.
Conclusion
After careful review, I determine that all workers of Hewlett-
Packard Company, TSG Americas Customer Services Delivery, Customer
Experience, Customer Access, Colorado Springs, Colorado are denied
eligibility to apply for adjustment assistance under Section 223 of
the Trade Act of 1974.
Signed in Washington, D. C. this 22nd day of June 2004.

/s/ Elliott S. Kushner
______________________________
ELLIOTT S. KUSHNER
Certifying Officer, Division of
Trade Adjustment Assistance