DEPARTMENT OF LABOR
Employment and Training Administration
TA-W-54,653

AFFINA
INFORMATION TECHNOLOGY DEPARTMENT
PEORIA, ILLINOIS

Negative Determination Regarding Eligibility
To Apply For Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended (19 USC 2273), the Department of Labor herein presents
the results of an investigation regarding certification of
eligibility to apply for worker adjustment assistance.
The investigation was initiated on April 2, 2004 in
response to a petition filed on behalf of workers of Affina,
Peoria, Illinois. The petitioners in the Information Technology
Department programmed software for in-house call center
applications. Affina is a customer relationship management
company that provides customer service support, inbound sales
support, analytics and marketing, and customer relationship
consulting.
The investigation revealed that Affina, Peoria, Illinois,
does not produce an article within the meaning of Section
222(a)(2) of the Act. In order to be considered eligible to
apply for adjustment assistance under Section 223 of the Trade
Act of 1974, the worker group seeking certification (or on whose
behalf certification is being sought) must work for a "firm" or
appropriate subdivision that produces an article and there must
be a relationship between the workers' work and the article
produced by the workers' firm or appropriate subdivision. The
customer service support workers described above do not support
a firm or appropriate subdivision that produces an article
domestically and thus the worker group can not be considered
import impacted or affected by a shift in production of an
article.
Conclusion
After careful review, I determine that all workers of
Affina, Information Technology Department, Peoria, Illinois, are
denied eligibility to apply for adjustment assistance under
Section 223 of the Trade Act of 1974.
Signed in Washington, D.C., this 11th day of May 2004.

/s/ Linda G. Poole
______________________________
LINDA G. POOLE
Certifying Officer, Division of
Trade Adjustment Assistance