DEPARTMENT OF LABOR
Employment and Training Administration
TA-W-53,943

TELETECH HOLDINGS, INC.
UNIONTOWN, PENNSYLVANIA

Negative Determination Regarding Eligibility
To Apply For Worker Adjustment Assistance

In accordance with Section 223 of the Trade Act of 1974, as
amended (19 USC 2273), the Department of Labor herein presents the
results of an investigation regarding certification of eligibility to
apply for worker adjustment assistance.
The investigation was initiated on January 6, 2004 in response
to a petition filed on behalf of workers of Teletech Holdings, Inc.,
Uniontown, Pennsylvania. The workers at the subject firm perform
third-party customer service.
The investigation revealed that the petitioning workers of this
firm or subdivision do not produce an article within the meaning of
Section 222 of the Act. The Department of Labor has consistently
determined that the performance of services does not constitute
production of an article, as required by Section 222 of the Trade Act
of 1974, and this determination has been upheld in the U.S. Court of
Appeals.
Workers at the firm or subdivision may be certified only if
their separation was caused importantly by a reduced demand for their
services from a parent firm, a firm otherwise related to their firm
by ownership, or a firm related by control. Additionally, the
reduction in demand for services must originate at a production
facility whose workers independently meet the statutory criteria for
certification, and the reduction must directly relate to the product
impacted by imports. These conditions have not been met for workers
at this facility.
Conclusion
After careful review, I determine that all workers of Teletech
Holdings, Inc., Uniontown, Pennsylvania are denied eligibility to
apply for adjustment assistance under Section 223 of the Trade Act of
1974.
Signed in Washington, D. C. this 20th day of January, 2004.

/s/ Linda G. Poole
_______________________________
LINDA G. POOLE
Certifying Officer, Division of
Trade Adjustment Assistance