TRAINING AND EMPLOYMENT NOTICE No. 40-15

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Training and Employment Notice No. 40-15

Issue Date:
Program Year:
2015
Fiscal Year:
2016
Subject

Announcement of the Evaluation of the Customer Experience in American Job Centers

Purpose

The Employment and Training Administration (ETA), in collaboration with the Department's Chief Evaluation Office (CEO), is pleased to announce commencement of an exploratory evaluation to help the U.S. Department of Labor (DOL, or Department) learn more about the customer experience in American Job Centers (AJCs). DOL has contracted with IMPAQ International, LLC and ideas42 (the IMPAQ team) to conduct this study.

To

STATE WORKFORCE AGENCIES
STATE WORKFORCE LIAISONS
STATE AND LOCAL WORKFORCE BOARD CHAIRS
AMERICAN JOB CENTER DIRECTORS
ETA REGIONAL ADMINISTRATORS

From

PORTIA WU
Assistant Secretary

Contact

Please direct questions to Mr. Wayne Gordon in the Office of Policy Development and Research at Gordon.wayne@dol.gov (202) 693-3179 or to your ETA regional office.

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