TRAINING AND EMPLOYMENT GUIDANCE LETTER No.36-10
Training and Employment Guidance Letter No.36-10
Table of Weights for Use in Calculating State-Level American Customer Satisfaction Index (ACSI) Scores for the Participant and Employer Customer Satisfaction Surveys
To provide states the table of weights for use in calculating Program Year (PY) 2010 Workforce Investment Act customer satisfaction results (See Attachment A). This action will enable states to continue to fulfill statutorily required obligations to collect data and measure customer satisfaction.
ALL STATE WORKFORCE AGENCIES
ALL STATE WORKFORCE LIAISONS
JANE OATES
Assistant Secretary
Questions concerning this issuance may be directed to the appropriate Regional Office.