DIRECTIVE	:	TRAINING AND EMPLOYMENT INFORMATION NOTICE NO. 03-99
TO	:	ALL STATE JPTA LIAISONS ALL STATE WORKER ADJUSTMENT LIAISONS ALL STATE EMPLOYMENT SECURITY AGENCIES ALL ONE-STOP CAREER CENTER SYSTEM LEADS
FROM	:	DAVID HENSON Director Office of Regional Management
SUBJECT	:	Video on Self-Service to Targeted Populations

1. Purpose. To announce the completion and distribution of the video entitled "One-Stop: Access For Everyone."

2. Background. To meet its commitment to make labor market information and labor exchange services conveniently available and accessible to everyone in America, the One-Stop Delivery System is utilizing technology-dependent self-service to supplement staff-intensive, mediated services. The One-Stop System has a mandate, under the Workforce Investment Act (WIA), to help Americans access the tools they need to manage their careers through information and high quality services.

   Recognizing the importance of self-service, the Department of Labor, in collaboration with other Federal agencies and State agencies, has been engaged in a wide range of efforts to ensure that self-service is accessible to targeted segments of the population, in particular people with language barriers and people with disabilities. At the National One-Stop Conference, held in July 1998 in Minnesota, State and local areas demonstrated their self-service technologies, which were videotaped to help disseminate information on these technologies.

3. Description. The running time for the video is approximately 23 minutes and includes remarks by Assistant Secretary Bramucci. The video consists of demonstrations of state-of-the-art self-service technologies currently used in local areas through-out the country. These technologies are designed to help people with disabilities, people with language or educational barriers, and people in rural communities use One-Stop Center self-service tools. These technologies have value for many targeted groups, including welfare-to-work enrollees and older workers. The technologies demonstrated are often the result of collaborative efforts between the One-Stops and other partners, such as State and local Vocational Rehabilitation agencies, non-profits, for-profit companies, and universities. The demonstrations include voice recognition systems, speech reader software, video conferencing to provide remote sign language interpreting services, bi-lingual kiosks and websites, and a mobile One-Stop career resource station.

   A written description, with contact information (name, agency and phone number), provides more detailed information on each technology demonstrated. The written material also includes information on technologies not specifically addressed in the video. The video and descriptive material may be helpful as States and One-Stop Centers explore options for the development of self-service technologies to serve targeted populations.

4. Distribution. Under separate cover, State One-Stop Leads will each receive three copies of the video for State use, plus one copy for each of the State's official One-Stop Centers. One-Stop leads will receive a minimum of five copies. State JTPA Liaisons, State Worker Adjustment Liaisons, and State Employment Security Agencies will each receive one copy also. The descriptive material, referenced above, will accompany each video. The videos should arrive by the end of August.

   States are free to duplicate the videotape. The information contained in the written descriptions can be obtained through the One-Stop Disability Initiative website under the heading Report-Outs on Discussions about Facilitated Self-Service to Special Applicant Groups from ETA's disAbility On-line website at www.wdsc.org/disability/htmldocs/onestop.html.

5. Action Required. States are requested to send one copy of the video with written descriptions to each of their open One-Stop Centers and to provide a copy to each developing Center. They are also encouraged, as appropriate, to share the video with other workforce development system partners.

6. Inquiries. Questions should be directed to your ETA Regional Office.