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The U.S. Department of Labor (DOL) has contracted with IMPAQ International and ideas to learn about the customer experience in American Job Centers (AJCs), and to identify ways to improve that experience. Developing an understanding about how job seekers and employer customers perceive their AJC experience, and then maximizing what makes a positive experience, should lead to improved outcomes in employment and other areas. As part of this exploratory study, the research team conducted a literature scan in fall 2015 on related key topics.
The mission of the Office of Federal Contract Compliance Programs (OFCCP) is “to enforce, for the benefit of job seekers and wage earners, the contractual promise of affirmative action and equal employment opportunity required of those who do business with the Federal government.” Accordingly, OFCCP is dedicated to promoting diversity and protecting workers, ensuring that workers are treated fairly and equitably in their current jobs and that those seeking employment do not face discrimination in the hiring process.
The Office of Federal Contract Compliance Programs (OFCCP) in the U.S. Department of Labor (DOL) serves to “protect workers, promote diversity and enforce the law.” Accordingly, OFCCP is dedicated to ensuring that federal contractors and subcontractors comply with their responsibility to take affirmative action and offer equal employment opportunity to job seekers and wage earners.
The podcast describes lessons learned from the Behavioral Interventions for Labor Related Programs Project, designed to test the use of behavioral science in U.S. Department of Labor (DOL) programs.
Workers across the United States have a right to earn a living without risking their lives. Yet, in 2014, more than 4,800 American workers were killed on the job, and nearly 3 million suffered work-related injuries and illnesses. Previous research suggests that Occupational Safety and Health Administration (OSHA) inspections can reduce the risks workers face. However, for inspections to work as intended, OSHA needs employers to respond promptly when workplace inspections reveal unsafe conditions.
The mission of the Occupational Safety and Health Administration (OSHA) is to ensure safe and healthy conditions for workers. OSHA estimates that work-related deaths and injuries have fallen by more than 65 percent since the agency’s creation in 1970. Still, in 2014, more than 4,800 American workers were killed on the job, and nearly 3 million suffered work-related injuries and illnesses.
The brief presents initial findings on the effects of an intervention designed to increase employer responsiveness to the Occupational Safety and Health Administration (OSHA). Through a nationwide randomized controlled trial, researchers tested whether employers who were cited for health and safety violations would be more responsive if OSHA changed the way it issues and follows up on citations.
Infographic depicting high-level results of the Using Behavioral Interventions to Help Employers Resolve Occupational Safety and Health Administration (OSHA) Citations Technical Report.
Webinar describing the high-level results of the Using Behavioral Interventions to Help Employers Resolve Occupational Safety and Health Administration (OSHA) Citations Technical Report.
Effective U.S. Department of Labor (DOL) programs often require people to take action to get the benefits offered, but people often fail to do so. The reasons can be varied: they aren’t motivated to participate or they intend to but get distracted, or they begin and then are deterred by seemingly minor operational hassles. Fortunately, behavioral scientists have developed many techniques to improve the effectiveness of program procedures–techniques that have been applied successfully in many DOL programs.