Federal inspectors cite national pediatric health care provider for failing to protect home care workers from physical, sexual assault

YORK, Pa. – The sexual assault of a home health care worker has resulted in a willful citation against one of the nation’s leading providers of pediatric home health and therapy services for medically frail and chronically ill children, after it failed to protect its employees properly from the dangers of workplace violence. 

The U.S. Department of Labor’s Occupational Safety and Health Administration opened an investigation following a complaint on Feb. 1, 2016, from an employee of AndVenture Inc. who was sexually assaulted by a home care client after the company had been warned by another employee of sexual assaults. AndVenture does business as Epic Health Services and had received numerous reports of verbal, physical and sexual assaults on employees, as well as a report of  an employee forced to work in a house in which domestic violence occurred. OSHA cited the company for one willful violation related to employee exposure to workplace violence, including physical and sexual assault. 

“Epic Health Services failed to protect its employees from life-threatening hazards of workplace violence and failed to provide an effective workplace violence prevention program, said Richard Mendelson, OSHA regional administrator in Philadelphia. “No worker should ever have to sacrifice their physical well-being to earn a paycheck.”

OSHA inspectors found Epic Health exposed employees to the risks of physical assaults as they provided nursing care services to both clients and family members and had no system for reporting threats or incidents of violence. The citation includes a number of suggested and feasible means of abatement that the company can implement to address workplace violence issues, including development of:

• A written, comprehensive workplace violence prevention program.
• Workplace violence hazard assessment and security procedures for each new client
• Procedures to control workplace violence such as a worker’s right to refuse to provide services in a clearly hazardous situation without fear of retaliation;
• A workplace violence training program
• Procedures to be taken in the event of a violent incident in the workplace, including incident reports and investigations.
• A system for employees to report all instances of workplace violence, regardless of severity.

The agency also cited the company for failing to record injuries properly on OSHA forms.

OSHA fined the company $98,000 for the hazards. Epic Health has 15 business days from receipt of its citations and proposed penalties to comply, request a conference with OSHA’s area director, or contest the findings before the Occupational Safety and Health Review Commission.

OSHA’s “Guidelines for Preventing Workplace Violence for Health Care & Social Service Workers” resource is available online at https://www.osha.gov/Publications/osha3148.pdf. Additional information on workplace violence is available at http://www.osha.gov/SLTC/workplaceviolence/index.html.

To ask questions, obtain compliance assistance, file a complaint, or report amputations, eye loss, workplace hospitalizations, fatalities or situations posing imminent danger to workers, the public should call OSHA’s toll-free hotline at 800-321-OSHA (6742) or Harrisburg Area Office at 717-782-3902.