Department of Labor, General Services Administration to centralize government benefits information on USA.gov

WASHINGTON – The Department of Labor and the General Services Administration today announced a collaborative effort to centralize government benefits information on USA.gov and USAGov en Español, which will offer a new benefits experience for the public in English and Spanish. Benefits.gov, a website managed and hosted by the department since 2002, will shut down in September 2024. 

In alignment with Executive Order 14058, USA.gov will ensure users can continue to connect with government benefits programs, while also improving government services.

“For over 20 years, Benefits.gov was a leading example of interagency collaboration, technological innovation and a focus on customer experience,” said the Department of Labor’s Chief Information Officer Gundeep Ahluwalia. “The collaboration with General Services Administration on USA.gov becoming the new destination for benefits information demonstrates what’s possible in providing streamlined services for the public.”

Users seeking government benefits information at USA.gov will find important features designed to connect people to key information and services, including the following:

• New benefits page that offers one user friendly location to for benefits information. 
• USA.gov Benefit Finder to help users find benefits programs and determine their eligibility. 
• Category-based navigation that organizes benefits information for users by specific types. 

“We are excited to build off of the years of Benefits.gov expertise and create a seamless benefits experience,” said GSA Technology Transformation Services Director Ann Lewis. “As the front door to government information and services, USAGov is committed to using data-driven and human-centered design to ensure the public has equitable access to the information it needs.”

Founded in 2002, Benefits.gov increased public access to benefit information, reduced expenses and improved government service delivery. The site has served more 220 million people while increasing access to more than 1,100 government benefits. In fiscal year 2024, Benefits.gov completed efforts to improve the digital experience with new search capabilities, enhance social media engagement, provide vital benefits information and maintain content accuracy as the transition to USA.gov began. An early e-Gov initiative, it was among the first websites to make government information accessible to the public online by using the latest technology to simplify how people explore government assistance programs. Its advances included a Benefit Finder tool to help users prescreen for eligible benefits programs and navigate information easily.