Key Topic: Training and Capacity Building for Human Resources Staff
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What topics should training and capacity building cover?
- Appropriate record-keeping skills.
- Computation of wages, including piece rates, overtime, bonuses; and legal, permitted deductions.
- Policies to ensure timely, accurate payment of wages.
- Appropriate age-verification documentation.
- Policies on appropriate treatment of children identified at worksites.
- Policies and procedures for worker recruitment and hiring.
- Procedures to ensure that all workers have contracts that clearly stipulate their employment terms in language they understand, and that any changes to contracts are made with the informed written consent of workers.
- Mechanisms through which workers can submit grievances and report violations such as harassment, threats, intimidation, or other rights violations.
- Specific policies and procedures for migrant workers, including mechanisms to ensure that migrant workers are not charged fees by brokers or agents, are not required to post deposits, receive employment terms and conditions equal to those of non-migrants, and have ready access to their identity documents and a safe place to store them.
- Use of the social compliance information system, as appropriate.
- The standards included in the company’s Code of Conduct.
- A comprehensive overview of the company’s social compliance system, showing all components and how they fit together, to help everyone understand their part in the system.
- Company expectations for each component of the system, who is responsible for which components, and how to hold them accountable.
- What to expect from an audit, and how audit data are independently verified.
- The company’s remediation policies and procedures.
- Workplace values, including mutual respect and honesty.
- The company’s public reporting process, including timeline and methodology.
- Opportunities for input, including grievance mechanisms.
Step 4: Communicate and Train Across a Supply Chain
