The Workforce Investment Act of 1998 requires that, with certain exceptions, training services be delivered through the use of Individual Training Accounts (ITAs), which participants can use to procure the training of their choice, so long as the training program is on a state’s eligible training provider (ETP) list. In March 2000, the U.S. Department of Labor made grant awards to thirteen states and local areas as part of the ITA/ETP Demonstration, to provide support for ITA and ETP system development and encourage innovative approaches and practices. This report presents findings from the evaluation of these grantees’ efforts. As such, it describes the grantees’ accomplishments with their grant funds, the ITA policies and practices they formulated, how ETP lists were assembled, and what information was available about eligible programs that customers could use to make their training choices.