TRAINING AND EMPLOYMENT GUIDANCE LETTER No. 06-00

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Canceled

Training and Employment Guidance Letter No. 06-00

Issue Date:

September 21, 2000

Program Year:

2000

Fiscal Year:

2000

Expiration Date:

Continuing

Subject

Guidance on Obtaining Customer Satisfaction Results for Participants and Employers Receiving Services Under Title I of the Workforce Investment Act (WIA)

Purpose

This guidance letter outlines: 1) the parameters States are to use in conducting State level customer satisfaction surveys, 2) the formula weights to be used in computing performance for the State American Customer Satisfaction Index (ACSI) scores for participants and employers, and 3) the parameters States are to use in capturing customer satisfaction outcomes at the local level for local performance accountability purposes.

ALL STATE WORKFORCE LIAISONS ALL STATE EMPLOYMENT SECURITY AGENCIES ALL STATE WORKER ADJUSTMENT LIAISONS ALL ONE-STOP CAREER CENTER SYSTEM LEADS

From

LENITA JACOBS-SIMMONS Deputy Assistant Secretary

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Documents

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Attachments

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TEGL6-00Attach.pdf (10.27 KB)

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